All stock products are brand new and complete in the manufacturers' original packaging. Gambit Chess Supplies is the subject matter expert in its field and is happy to render assistance to customers by e-mail or telephone in selecting a product.
All prices listed on the site are in Australian dollars and include Goods and Services Tax. All priced products either are in stock or will have availability advice specified. It is not possible for customers to place out-of-stock products in their baskets.
Once an order is placed via the site, a system receipt confirmation e-mail will be sent containing full details of the order. Please note that a valid e-mail address is required for receipt confirmation and subsequent communications concerning an order.
Gambit Chess Supplies offers both Australia Post Regular Parcel and Australia Post Express Parcel delivery options, which includes parcel tracking and signature on delivery. Free Regular Parcel delivery is automatic for orders over $200 in value.
Same-day dispatch generally is standard for orders received by 12.00 pm on weekdays, subject to receipt of cleared payment. Large, heavy or multiple items may require an additional day for parcel preparation.
Customers will receive a system notification e-mail with invoice attached once parcels are dispatched. A further e-mail with Australia Post parcel tracking details will also be sent.
Gambit Chess Supplies accepts payment by PayPal for customers wishing to use a credit or debit card. No additional fee is charged for customers paying with PayPal. The ordering process for PayPal is automatic and no further customer action is required.
Customers can also opt to pay by direct bank deposit. For customers wishing to use this payment method, Gambit Chess Supplies will include its bank account details in an invoice e-mail sent to the customer manually after initial order receipt confirmation.
Gambit Chess Supplies sources best-of-breed products and stands by their quality. Electronic products employ proven technologies and with proper care and use according to instructions, should provide reliable operation.
If a product appears to have a fault on delivery or appears to develop a fault within thirty days of delivery, the customer should contact Gambit Chess Supplies and describe the issue. If a substantive fault is confirmed, then a replacement or refund will be offered.
Returns are not accepted for customer change of mind. Each stock product listing features a comprehensive description and also an Ask question link to further assist customers in making an informed purchasing decision.